Download the Dryver App
Download App

Frequently Asked Questions

What is Dryver?

Dryver is a membership service providing certified drivers for your personal or rented vehicle. Unlike traditional ride services, Dryver drivers operate your car, offering a private chauffeur experience without the full-time expense. It's perfect for errands, events, airport trips, and more, using the comfort and familiarity of your own vehicle.

How much does it cost to hire a personal driver?

Personal driver services with Dryver start at $39/hour for members and $55/hour for non-members, with a 2-hour minimum. We offer three membership tiers: Basic ($0/month at $55/hour), Plus ($99/month at $39/hour), and Concierge ($199/month at $39/hour with premium benefits). Most clients save up to $1,200/year with our Plus membership.

Can I use the driver's car?

No, Dryver drivers exclusively use your personal or rented vehicle. We operate under a permissive use policy, allowing our certified drivers to operate vehicles owned or legally rented by you.

How does insurance work with Dryver?

Your vehicle's existing insurance is primary. Dryver provides supplemental coverage for incidents where our driver is at fault, with contributions varying by membership tier. This multi-layered approach ensures comprehensive protection.

How do I know my Dryver driver is qualified and safe?

Driver qualification is paramount. Every Dryver driver undergoes extensive background checks (criminal and motor vehicle), a 9-panel drug test, and continuous monitoring of their driving record. They also receive comprehensive training in safe driving, customer service, and real-world scenarios to ensure a reliable, high-quality experience.

What are the benefits of a Dryver membership?

Dryver membership offers significant value, including reduced hourly rates (e.g., $39/hour for members vs. $55/hour standard), priority booking, and access to exclusive services like our Concierge and Plus membership tiers.

Can I use Dryver for airport transportation?

Yes, Dryver is ideal for airport transportation. We provide a hassle-free experience to and from the airport in your own vehicle. When booking, provide your flight information so your driver can monitor your flight status and adjust for any changes.

Can I use Dryver for special events or a night out?

Absolutely! Dryver is perfect for weddings, corporate outings, nights out, or any special event. Enjoy your event without worrying about driving; our professional drivers will ensure you and your car get home safely.

How does Dryver work with a rental vehicle?

You can use a Dryver driver with a rental car if the rental is in your name and you've purchased full insurance coverage (liability and collision) that permits additional/permissive drivers. Dryver should also be listed as an authorized operator if the rental company requires it.

Can I use a loaner car while my car is being repaired?

Yes, provided the loaner car is registered in your name, Dryver is a listed operator (if required by the dealership/service center), and it has full insurance coverage.

How far in advance should I book a ride?

All rides must be booked at least 1 hour in advance. For best availability, especially during peak times or for important events, we recommend booking further in advance. We always strive to accommodate last-minute requests when possible.

Are there any hidden fees?

For our paying members, there are no hidden fees. Prices are transparent, and any additional charges like tolls or parking are clearly communicated. Transactional (non-member) users may incur an admin and processing fee.

How does the 7-day risk-free trial work?

Your 7-day risk-free trial begins after you complete your first Dryver ride, allowing you to experience the full benefits of our service before committing.

How do I get started with Dryver?

Getting started is easy! Download the Dryver app, sign up, and complete your profile. Once set up, you can book your first ride. If you need any assistance, our customer service team is ready to help.

What are your customer support hours?

Our Live Dispatch Team is available 7 days a week:

Mon – Wed: 9:00 AM – 11:00 PM ET
Thurs – Sat: 9:00 AM – 1:00 AM ET
Sun: 10:00 AM – 10:00 PM ET

They can assist with bookings, questions, and real-time support during these hours.

Can I hire a personal driver for elderly parents?

Yes, Dryver is perfect for providing safe transportation for elderly parents or family members. Our drivers are patient, professional, and can assist with errands, medical appointments, and social activities. The person using the service must have valid vehicle insurance.

What is your cancellation policy?

Trip cancellations must be made at least one hour before the scheduled pickup time to avoid a $100 fee. Overnight and multi-day trips must be canceled at least 48 hours in advance, or a $300 cancellation fee will apply. If the driver arrives and receives no response for more than 45 minutes—after attempting to contact you via in-app message and phone call, the trip will be marked as a no-show and a $150 no-show fee will be charged.